Privacy Notice

Last updated: 22 May, 2018

Here at Nick Dale, Naturopath, we are committed to respecting and protecting your privacy.

All references to ‘We’, ‘Us’ and ‘Our’ is to Nick Dale, Naturopath as an organisation. Any reference to ‘Our website’ is to www.nickdale-naturopath.co.uk. Any reference to ‘You’ and ‘Your’ is to you as an individual user of our websites and applications.

Below we explain why we collect personal information about you, how it is used and when it may be disclosed. It also describes your rights in relation to your personal data.

This notice may be updated from time to time and without prior notice to you, in order to be in line with our data protection practises. Please visit our Clinic Privacy Notice page when on our website so that you are aware of any changes.

If you have any queries or would like further information about our privacy practices please call 01379 308707 or email nd@nickdale-naturopath.co.uk, or write to Nick Dale, Naturopath, 18 Castle Street, Eye, Suffolk, IP23 7AN.

Your Personal Information

We store information on file, including contact information and what is relevant and necessary for administering and providing your treatment, so that we can provide you with the best possible experience of using our services and so that you can receive the most appropriate naturopathic care.

The lawful basis on which we collect your notes is done to make sure we fulfil our legal obligation to obtain enough information for the legitimate purpose of making informed clinical decisions, so that we can apply Naturopathy treatments. Such information comes under the special category of provision for health under article 9 2.(h) for sensitive data with the Information Commissioner’s Office.

Information that is collected:

We will collect name, address, email address, phone number for appointment booking.

To enable appropriate treatment, more detailed medical information and history will be gathered during a consultation. We will only collect what is relevant and necessary for your treatment, such as date of birth, reason for your visit, medical history, family medical history and current health status, as well as anything else that may come up as being relevant to your consultation.

Information Storage

We will store your personal information and clinical records in order to fulfil the purpose for which it was collected. At any time you can request to have records amended.

In line with ANP guidelines, your clinical records should be kept for as long as possible, but for a minimum of seven years, and for children under the age of 18 for a minimum of 14 years.

How Secure is Your Data?

Nick Dale (your practitioner) and his one administrative staff (who has signed a confidentially agreement), are the only two people that will have access to your clinical records.

All electronic data is password protected and access to information is restricted; passwords are changed regularly.

Your Choices for How We Communicate With You

We respect your privacy and always want to make sure you are in control of what we do with your personal information.

After your consultation we will discuss about how we like to keep in touch with you with ongoing health tips and advice as part of the Naturopathy service we provide, which is done through email. We will ask if you are happy with this and at that point will get your consent to use your email address in this way.

In the future, we will check at regular intervals to make sure you still want to receive communications on a regular basis. If you have given us consent for this, your email address will be stored on our secure password protected database, Mailchimp (please see MailChimp’s terms of service and privacy policy). Our data is never sold or passed on to anyone outside of Nick Dale, Naturopath for anyone to use for marketing purposes. You can unsubscribe from our service and update your personal information at any time by clicking the unsubscribe link at the bottom of emails you receive, by emailing nd@nickdale-naturopath.co.uk or by calling 01379 308707.

Data Sharing

Your clinical records would only ever be shared with other people with your permission, examples might be with other health professionals, and only with your request and consent.  It is possible, in extremely rare circumstances, that data could be shared without consent, such as if there was a legal order or in cases of serious safety risks.

Data Checks

We may occasionally carry out data accuracy checks of our records by phone.

At repeat visits, we may check for accuracy in order to keep things up to date.

Information can be updated by request from you.

Your Rights

At any point while Nick Dale, Naturopath is in possession of, or processing your personal data, you have the following rights:

You have the right to a copy of the details we hold about you.

You have a right to correct and update information about you that is inaccurate or incomplete.

In certain circumstances you can ask for the data we hold about you to be erased from our records or to restrict the processing.

You have the right to transfer the data we hold about you to another organisation.

You have the right to object to certain types of processing, such as emails.

Making a Subject Access Request

There is no charge to access your information, which should be delivered to you within one month.

You can request the following information:

Details for the person who is in charge of and processing your data.

The purpose of the processing as well as the legal basis for processing.

How long the data will be stored.

Details of your rights to correct, erasure, restrict or object to such processing.

Information about your right to withdraw consent at any time.

How to lodge a complaint with the supervisory authority (ICO).

For you to access your personal information we would need to receive a signed request form with photo ID and supporting documents from you, (or your guardian if applicable). Access in exceptional circumstances may be given to comply with legal obligations, regulations or valid governmental requests. Any data sharing is recorded in the your clinical record. You may request a form for access to your information at any time.

​Your Right to Make a Complaint

​If you would like to make a complaint about how your personal information is being dealt with by the us you have the right to complain to us, and we will give you a complaint form. If you do not get a response within 30 days, you can complain to the ICO.

The details for each of these contacts are:

Nick Dale, Naturopath, 18 Castle Street, Eye, Suffolk, IP23 7AN

Tel: 01379 308707 or email: nd@nickdale-naturopath.co.uk

Information Commissioners Office: Wycliffe House, Water Lane, Wimslow SK9 5AF

Tel: 0303 123 1113, online: https://ico.org.uk/global/contact-us/email

Our Confidentiality Policy

Confidentiality is very important to us, as our clients have trusted us to provide their care. We take our responsibility very seriously to maintain the trust of our clients, who must be able to rely on and trust us with their information. We are committed to:

Patient records will be stored securely when not in use.

Patient information will only be viewed when needed, and not unnecessarily.

All information will be kept confidential that relates to our clients, specifically  who visits our practice, their address, appointment details, personal or medical details.

We will not disclose information to relatives or friends of patients without permission from the patient.

We will not discuss our patients or colleagues and breach confidentiality.