Privacy Notice

Last updated: 15 October, 2025

At Nick Dale Naturopath Ltd, we are committed to respecting and protecting your privacy.

All references to ‘We’, ‘Us’ and ‘Our’ refer to Nick Dale Naturopath Ltd as an organisation. ‘Our website’ refers to www.nickdale-naturopath.co.uk. ‘You’ and ‘Your’ refer to you as an individual user of our websites and services.

This notice explains why we collect personal information, how it is used, when it may be disclosed, and your rights in relation to your data.

This notice may be updated from time to time without prior notice. Please check our Clinic Privacy Notice page regularly to stay informed.

If you have any queries, please contact us:
📍 Nick Dale Naturopath Ltd, 18 Castle Street, Eye, Suffolk, IP23 7AN
📞 Tel: 01379 308707
📧 Email: nd@nickdale-naturopath.co.uk

Your Personal Information

We store contact details and relevant information necessary to provide naturopathic services and ensure you receive appropriate support.

We collect this data under Article 9(2)(h) of the UK GDPR, which allows processing of health-related data for the provision of care.

Information collected includes:

  • Name, address, email, phone number (for booking)
  • Date of birth, reason for visit, medical history, family history, current health status
  • Any other information relevant to your consultation

Information Storage

Your records are stored securely to fulfil the purpose for which they were collected. You may request amendments at any time.

In line with ANP guidelines:

  • Records are kept for a minimum of 7 years
  • For children under 18, records are kept for at least 14 years

Data Security

Access to clinical records is restricted to Nick Dale and one administrative staff member (who has signed a confidentiality agreement).

  • Electronic data is password protected and regularly updated
  • Paper records are stored in a locked cabinet

Communication Preferences

After your consultation, we may offer to send health tips and advice via email. We will request your consent before doing so.

You can unsubscribe or update your preferences at any time via:

  • The unsubscribe link in emails
  • Emailing nd@nickdale-naturopath.co.uk
  • Calling 01379 308707

We use Mailchimp to manage email communications. Your data is never sold or shared for marketing purposes.

Data Sharing

Your records will only be shared with others at your request and with your consent—typically with other health professionals.

In rare cases, data may be shared without consent if required by law or in serious safety situations.

Data Accuracy

We may occasionally check your records for accuracy by phone or during follow-up visits. You may request updates at any time.

Your Rights

You have the right to:

  • Access your personal data
  • Correct or update inaccurate information
  • Request erasure or restrict processing (in certain cases)
  • Transfer your data to another provider
  • Object to certain types of processing (e.g., marketing emails)

Subject Access Requests

There is no charge to access your data. We aim to respond within one month.

You may request:

  • Details of the data controller
  • Purpose and legal basis for processing
  • Retention period
  • Your rights to correct, erase, restrict, or object
  • How to withdraw consent
  • How to lodge a complaint with the ICO

To access your data, we require a signed request form with photo ID and supporting documents. In exceptional cases, access may be granted to comply with legal obligations. Any data sharing is recorded in your clinical record.

Complaints

If you wish to make a complaint about how your data is handled, please contact us for a complaint form. If unresolved within 30 days, you may contact the ICO.

📍 Nick Dale Naturopath Ltd, 18 Castle Street, Eye, Suffolk, IP23 7AN
📞 Tel: 01379 308707
📧 Email: nd@nickdale-naturopath.co.uk

📍 Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, SK9 5AF
📞 Tel: 0303 123 1113
🌐 https://ico.org.uk/global/contact-us/email

Confidentiality Policy

We take confidentiality seriously. Our clients trust us with sensitive information, and we honour that trust by:

  • Storing records securely
  • Accessing information only when necessary
  • Keeping all client details confidential
  • Not disclosing information to others without permission
  • Not discussing clients or colleagues in ways that breach confidentiality